Refund Policy

Returns

We do not offer cash or full refunds.

Our exchange policy only covers damaged or defective products. We also take considerations on shipping and handling damages. Returns and exchanges are at the discretion of Charlotte CBD.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a exchange. If you need to exchange it for the same item, send us an email at info@cltcbd.com.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

• Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Exchanges

We only replace items if they are defective or damaged.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

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